Service & Support

Support from first specification to full production.

Get one technical support route for battery materials, lab equipment, pilot lines and production lines—from configuration and commissioning to fault diagnosis and maintenance.

Talk to the technical team → Open complaint center

Direct support

+86-18120715609 tob.amy@tobmachine.com

English support by email, WhatsApp and WeChat. Remote assistance is available through TeamViewer.

01 / Support stages

Technical support across the equipment lifecycle

The same support path follows your project from early process planning through installation, operation and after-sales service.

Plan & Configure

Translate your cell target and process requirements into an equipment plan.

Battery process review
Equipment configuration
Materials and line matching

Install & Commission

Prepare the machine for use with practical setup and parameter guidance.

English software and manuals
Remote setup guidance
On-site engineer when needed

Operate & Optimize

Keep operators connected to equipment and battery-process knowledge.

Operation guidance
Process parameter support
Videos and remote resources

Repair & Maintain

Diagnose faults and define the appropriate remote, parts or site response.

Fault diagnosis
Warranty parts support
Quoted post-warranty support

02 / Service commitments

Clear support facts you can plan around

24/7-365: Service contactA service contact route is available every day.
12 H: Fault responseFirst response within 12 hours after a machine fault is reported.
12 MO: Whole-machine warrantyFree replacement parts for non-human-caused damage during the first year.
02: Support routesRemote assistance first, with on-site engineer service when needed.

After the warranty period, solution advice remains free. Replacement parts and on-site work are quoted before action.

03 / Get help

From fault report to a verified next step

Good fault information lets the engineer identify the fastest appropriate support route.

Do not disassemble, modify or repair the machine yourself before contacting TOB support. Unauthorized work may cause additional damage and affect warranty coverage.

Send the details

Share the machine model, line stage, symptom, and clear photos or a short video.
Email · WhatsApp · WeChat
Receive the engineering response

An engineer replies within 12 hours after a fault report and assesses remote assistance, parts or a site visit.
Remote first · On site when needed
Apply and confirm the solution

Follow the verified repair or adjustment plan, then confirm machine operation with the support team.
Warranty support · Quoted repair